Pinnacle Kids Academy
10626 BRAUN RD, San Antonio, TX 78254 · Bexar County
Program
- Type
- Licensed center
- Licensed capacity
- 255
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 06:30 AM-06:30 PM
- Director / administrator
- Raven Matthews
- Phone
- (210) 688-7000
- Regulated since
- Jul 22, 2019
- HHSC IDs
- Operation 1310419 · number 1676993
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2026 | 1 | 0 | Illness & medication (1) |
| 2025 | 4 | 0 | Cleanliness & sanitation (1), Staff background & training (2), Other (1) |
| 2024 | 10 | 6 | Cleanliness & sanitation (2), Supervision & ratios (3), Discipline & child guidance (2), Safety & premises (1), Other (2) |
| 2022 | 1 | 0 | Other (1) |
Inspections, investigations & assessments
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Mar 12, 2026 Inspection · Deficiencies cited
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Illness & medication
A child's Avi-Q was found to have expired on 1/14/26.
HHSC 746.3809 — Medication No Longer Used
HHSC risk weight: Medium. Corrected 2026-03-25. Correction verified 2026-03-23.
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Illness & medication
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Oct 14, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 2, 2025 Inspection · Deficiencies cited
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Staff background & training
During the inspection, one caregiver was found to have online CPR training only. Note: The director scheduled an in-person class for the caregiver to be completed the next day.
HHSC 746.1315(b)(1) — CPR Training and Recertification Adhere to Guidelines-skill based
HHSC risk weight: Medium High. Corrected 2025-10-16. Correction verified 2025-10-14.
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Cleanliness & sanitation
During the walkthrough, there was diaper cream on the floor of the restroom, accessible to children. Note: This was corrected at inspection when the diaper cream was removed from the restroom and placed out of reach of the children
HHSC 746.3501(6) — Diaper Changing Steps-Supplies Kept Out of Child's Reach
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2025-10-02.
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Other
During the walkthrough, there were two plugs observed without covers. Note: This was corrected at inspection when the plugs were covered.
HHSC 746.3701(1) — Safety - Electrical Outlets Covered
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2025-10-02.
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Staff background & training
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Jul 30, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Jul 16, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 7, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Apr 28, 2025 Inspection · Deficiencies cited
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Staff background & training
invdividuals who drive only had one hour of transportation training available for review.
HHSC 746.1316(a) — Transportation Safety Training -Director and Employee Complete 2 Hours Annually
HHSC risk weight: Medium High. Corrected 2025-05-09. Correction verified 2025-05-09.
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Staff background & training
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Nov 6, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 29, 2024 Inspection · Deficiencies cited
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Cleanliness & sanitation
The handwasshing sink in the infant spaces is also utilized to wash bottles, utensils, and bowls/plates.
HHSC 746.2419(8) — Requirements for Feeding Infants - Other Use of Handwashing Sink
HHSC risk weight: Medium High. Corrected 2024-10-29. Correction verified 2024-11-06.
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Cleanliness & sanitation
Food service equipment, such as bowls, utensils and bottles, are not being sanitized. Noted, that these items are being cleaned with dish soap and water.
HHSC 746.3317(2) — Food Service and Preparation Requirement - Single Use Items if Cannot Sanitize
HHSC risk weight: Medium High. Corrected 2024-10-29. Correction verified 2024-11-06.
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Other
In several of the classrooms there were outlets observed to be uncovered. Noted: Caregivers either called for an outlet cover or added an outlet cover when this was brought to their attention.
HHSC 746.3701(1) — Safety - Electrical Outlets Covered
HHSC risk weight: Medium High. Corrected 2024-10-29. Correction verified 2024-11-06.
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Cleanliness & sanitation
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Aug 13, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 24, 2024 Report · Deficiencies cited
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Other Serious
Based off of the DFPS investigation, the director failed to notify Child Care Regulation of an infant being left unsupervised for approximately 45 minutes. The director also failed to notify the parents of the infant.
HHSC 746.1003(1) — Director Responsibilities - Operate in Compliance
HHSC risk weight: High. Corrected 2024-08-06. Correction verified 2024-08-13.
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Discipline & child guidance Serious
This standard was found deficient as part of a DFPS Investigation when it was determined that a ten-month-old infant was left unsupervised for approximately 45 minutes resulting in a finding of neglectful supervision.
HHSC 746.1201(4) — AP Responsibilities of Employees and Caregivers -Ensure No Child Abused, Neglected, or Exploited
HHSC risk weight: High. Corrected 2024-08-06. Correction verified 2024-08-13.
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Discipline & child guidance Serious
Based off of the DFPS investigation, a ten-month-old infant was left unsupervised for approximately 45 minutes resulting in a finding of neglectful supervision.
HHSC 746.2401(7) — Basic Requirements for Infants - Never Unsupervised
HHSC risk weight: High. Corrected 2024-08-06. Correction verified 2024-08-13.
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Other Serious
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Jun 21, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 12, 2024 Inspection · Deficiencies cited
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Supervision & ratios
There were 10 children with a specified age group of 12 to 17 months with one caregiver during nap. This was corrected at inspection when a second caregiver was added to the room.
HHSC 746.1613(a) — Reduction of child/caregiver naptime ratio by 50% allowed, If 13 or more children in care, children are 18 mo. or older and other standards met
HHSC risk weight: Medium. Corrected at inspection. Corrected 2024-06-12.
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Safety & premises Serious
An infant was observed sleeping in a restrictive device. This was corrected at inspection when the child was removed and placed in a crib.
HHSC 746.2426(a)(1) — Infant May Not Sleep in a Restrictive Device
HHSC risk weight: High. Corrected 2024-06-12. Correction verified 2024-06-21.
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Supervision & ratios
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Jun 12, 2024 Report · Deficiencies cited
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Supervision & ratios Serious
The director failed to notify Child Care Regulation (CCR) of an infant child being left unsupervised for an extended period of time. The reportable incident occurred on 3/25/2024 and CCR was never notified by the operation.
HHSC 746.305(a)(6) — Report Situation Placing Children at Risk
HHSC risk weight: High. Corrected 2024-07-08. Correction verified 2024-07-11.
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Supervision & ratios Serious
The director failed to notify a parent of their infant child being left unsupervised for an extended period of time. The reportable incident occurred on 3/25/2024 and the parent was never notified by the operation.
HHSC 746.307(b)(4) — Parental Communication - Situation that Placed a Child at Risk
HHSC risk weight: High. Corrected 2024-07-08. Correction verified 2024-07-11.
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Supervision & ratios Serious
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May 2, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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May 4, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 9, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 17, 2022 Inspection · Deficiencies cited
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Other
The CPSC form was not current. Note: This was corrected at inspection when the CPSC form was updated for this year.
HHSC 746.4135(c) — Children's Products-Posting of CPSC website
HHSC risk weight: Medium. Corrected at inspection. Corrected 2022-02-17.
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Other
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Feb 1, 2022 Report · No deficiencies cited
No violations cited on this visit.
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Oct 21, 2021 Report · No deficiencies cited
No violations cited on this visit.
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.